Shipping & Pre-order Reservation Policy

Last updated: July 5, 2026

Pre-order Reservations

Nour may offer select products for pre-order reservation before they are ready to ship.

When you place a pre-order reservation:

• No payment is collected today.
• You may be asked to provide payment details to reserve your order.
• Your card is not charged at the time of reservation.
• You are reserving a spot in a future production run.
• You may cancel anytime before payment is collected.

Your payment method will only be charged when production is confirmed.

Estimated Shipping Window

For pre-order reservations, estimated shipping is approximately 4 months after payment is collected, unless a different estimate is shown at checkout, in your confirmation email, or in a later update from Nour.

For this policy, the Charge Date means the date your payment is collected because production has been confirmed.

Shipping timelines are estimates provided in good faith. They are not guaranteed unless expressly stated otherwise or required by applicable law.

Before Payment Is Collected

Before payment is collected, Nour may contact you by email with an update on production timing, payment timing, shipping timing, and next steps.

You may cancel your pre-order reservation anytime before payment is collected by replying to your confirmation email or contacting us at support@cravingnour.com.

Because no payment is collected today, there is nothing to refund at the time of reservation.

After Payment Is Collected

After payment is collected, production has been confirmed and Nour may begin committing funds to ingredients, packaging, production planning, and inventory allocation.

Once payment is collected, estimated shipping is approximately 4 months after the Charge Date.

After payment is collected, voluntary cancellations may not be available, except where required by applicable law or as stated in our Refund Policy or Purchase Options Cancellation Policy.

If Shipping Is Delayed

Production, packaging, supply chain, carrier availability, weather, customs processing, and other factors may affect shipping timing.

If we do not expect to ship within the estimated shipping window, we will contact you with an updated estimate and available options, including cancellation or refund options where required by law.

If Nour cannot fulfill your order, we will cancel the order and refund any amount paid.

Shipping Confirmation and Tracking

Once your order is ready to ship:

• You will receive a shipping confirmation email.
• Tracking details will be provided once your order has been dispatched, where tracking is available.

Delivery timing after dispatch depends on the carrier, destination, weather, and other factors outside Nour’s control.

Shipping Rates

Shipping charges, if any, will be shown at checkout or communicated before payment is collected.

Before your card is charged, you will be shown or informed of the amount to be collected, including applicable product charges, shipping charges, and taxes where available.

Shipping Locations

We ship only to the locations available at checkout or otherwise confirmed by Nour.

If we cannot ship to your location, we may cancel your reservation or order and refund any amount paid.

Address Accuracy

Please make sure your shipping information is accurate.

If your shipping address changes before your order ships, contact us as soon as possible at support@cravingnour.com.

We cannot guarantee that address changes can be made after an order has been prepared for shipment or dispatched.

Nour is not responsible for delays, failed delivery, or loss caused by incorrect or incomplete shipping information provided by the customer, except where required by applicable law.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or does not arrive after tracking shows delivery, please contact us at support@cravingnour.com.

Please include your order number, a short description of the issue, and clear photos of the product and packaging where applicable.

Damaged, defective, incorrect, and refund-related issues are handled under our Refund Policy.

Important Note

By placing a pre-order reservation, you understand that:

• This is a reservation for a future production run.
• No payment is collected today.
• Your card will only be charged when production is confirmed.
• You may cancel anytime before payment is collected.
• Estimated shipping is approximately 4 months after payment is collected.
• If Nour cannot fulfill your order, or if shipping is materially delayed, you may be eligible for cancellation or refund options as required by law.

Contact

For questions about shipping, pre-order reservations, cancellations, or delivery, contact us at support@cravingnour.com.