Returns, Refunds & Pre-order Reservation Policy

Last updated: July 5, 2026

Pre-order Reservations

Nour may offer select products for pre-order reservation before they are ready to ship.

When you place a pre-order reservation:

• No payment is collected today.
• You may be asked to provide payment details to reserve your order.
• Your card is not charged at the time of reservation.
• You are reserving a spot in a future production run.
• You may cancel anytime before payment is collected.

Your payment method will only be charged when production is confirmed.

When Payment Is Collected

Before payment is collected, Nour will confirm that the product is moving into production.

Once payment is collected, estimated shipping is approximately 4 months after payment is collected, unless a different estimate is shown at checkout or in your confirmation email.

Canceling Before Payment Is Collected

You may cancel your pre-order reservation anytime before payment is collected.

To cancel, reply to your confirmation email or contact us at support@cravingnour.com.

Once canceled, your reservation will be closed in our system.

After Payment Is Collected

After payment is collected, voluntary cancellations may not be available because production has been confirmed and Nour may begin committing funds to ingredients, packaging, production planning, and inventory allocation.

This does not limit any rights you may have under applicable law.

If We Cannot Fulfill Your Order

If we cannot fulfill your order, we will notify you and refund any amount paid.

If Shipping Is Delayed

Shipping timelines are estimates provided in good faith.

Production, packaging, supply chain, and carrier delays may affect timing.

If we cannot ship within the estimated shipping window, we will contact you with an updated estimate and available options, including cancellation or refund options where required by law.

Returns After Delivery

Because Nour sells food products, we generally do not accept returns or exchanges after delivery.

However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Damaged, Defective, or Incorrect Orders

Please email support@cravingnour.com with:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

We will review the issue and, where appropriate, offer a replacement, store credit, or refund.

Non-Returnable Items

We do not accept returns for:

• Opened food products
• Used items
• Items damaged after delivery
• Gift cards
• Final sale items clearly marked as final sale

Refund Timing

If a refund is approved after payment has been collected, refunds will be issued to the original payment method unless otherwise stated.

Processing times may vary depending on your payment provider or bank.

Contact

For questions about pre-order reservations, cancellations, returns, or refunds, contact us at support@cravingnour.com.